Tuesday, September 25, 2012
2 x 2 x 2 Follow Up Rule: How To Establish Proper Contact
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These guidelines are formulated to be used for your It Works! business; but you can take them and apply them to any home business opportunity!
: 2 days from initial contact
Blitz: send email / text to get the wrap on them
Customer: If they're already ordered; make sure they know how the loyal customer program and perks points program works (usually works best when YOU know how it works, first!!! ESUITE TRAINING!!!)
Wrap: Follow up with them to find out what their results were and see which products are going to get them the best results. Take time and be personal. Get a one-on-one product consult or party. Schedule it. Even if it has to be changed later...THAT'S OK! Just get it scheduled. (Hint: instead of asking, "Do you want to have a party?" Ask, "When would you like to have a party?" If they are absolutely against it find out why. If you can change why they said no then you can get a different answer.)
: 2 weeks from initial contact
Blitz: Send an email or your current deals for the month to get the party scheduled. (Some of our best customers said NO in the beginning! Be persistent without being pushy)
Customer: Make sure they received their product and they know how to use it. If they ordered wraps send the wrap instructions. If they ordered a supplement or other product send them the product info via email along with a link to it and some success stories or personal tips from you
Wrap: Get a party scheduled. Get them on the Loyal Customer program so they can start earning free product or send them a personal "thank you" via the mail with some before / after photos. Set up a one-on-one product consult
: 2 months from initial contact
Blitz: make sure they are on your mailing list. Party party party! Get them excited about the product (if they aren't already a customer -- in which case start the 2x2x2 rule over again!)
Customer: Let them know how many perk points they have and remind them that after 3 months (1 more order!) they'll be able to get FREE standard shipping and can start redeeming their free product. Ask them what other products they're interested in (if you have it on hand make sure you get them a sample!!!)
Wrap: Ask them if they need to schedule a maintenance wrap or how they've been liking their results! Offer the Loyal Customer program. If they decline be polite; but continue to be persistent without being pushy. Get them on your mailing list and make sure you still offer occasional seasonal discounts. (But don't be mailing them every week / day. They're going to mark that as spam and write you off) Make sure you're using your techniques on how to make a strong sale.
Thanks so much for reading!
Follow these tips and the tips from leaders who've already made their success.
LETS DO THIS TOGETHER!
Questions?
Want to learn more about the It Works business opportunity?
EMAIL ME! livelaughwrap@gmail.com
- Sara -
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